Terms & Conditions

Welcome to www.dormahome.com. By using this website you accept and agree to be bound by these Terms & Conditions, the Privacy Policy & Cookie Policy and such other policies we notify you of from time to time, which together constitute the entire agreement between us. Nothing in these Terms & Conditions affects your statutory rights, either as a consumer or otherwise.

These Terms & Conditions govern the sale of goods by us, Dorma Home Furnishings Ltd, to you, the customer, by telephone, email, and via our website at www.dormahome.com, or other means such as our Customer and Client Services teams, and will form the basis of any contract of sale between us. Please read them carefully before placing your order as you will be deemed to be bound by them. Please read them carefully before placing your order and print a copy for future reference.

Your Account

You may register with us when purchasing items by telephone or by means of the website. Please ensure any details you provide us with are true, correct, complete and up to date. Inform us immediately of any changes to those details. Please inform us immediately if you have any reason to believe that your username and/or password has become known to anyone else, or are being, or are likely to be, used in an unauthorised manner. You can access and update your details using the 'Your Account' area of the website.

We reserve the right to terminate accounts, remove or edit content or cancel orders at our discretion, but without charge to you.

The Contract Between Us

You will receive an Order Confirmation email as soon as you have placed an order; this is the point at which we accept your order and the contract is formed (subject to these Terms & Conditions). Please keep it in a safe place as we may ask you for information from it in any correspondence. If you do not receive this email please contact info@dormahome.com, so that we may investigate and confirm your order has been placed successfully. The contract is completed when the goods are delivered (also subject to these Terms & Conditions).


All orders for goods made by you on the website or by telephone are subject to these Terms & Conditions.

We make no guarantees that once placed and paid for, an order can be amended. If you wish to amend an order you must notify us by phone or via our website as soon as possible and provided the order has not already been submitted to our distribution centre we will try to amend it. We also reserve the right to cancel or amend your order before the goods are dispatched if the goods are no longer in stock.


Prices are set out on the website and include VAT at the current rate. We reserve the right to alter prices at any time, up or down, depending on fluctuation of exchange rates or VAT. Any price changes will be confirmed to you at the time of ordering.

We will do what we reasonably can to ensure that the prices stated on the website are accurate and up to date. In the event of any pricing errors, you will be notified by email or telephone and we will give you the opportunity to reconfirm your order at the correct price.

Delivery charges will be confirmed prior to your order confirmation. More information can be found on our Delivery Information page.


All payments for goods must be made when the order is placed. To place an order through our website, you must be both a consumer and over the age of 18.

We will not reserve or dispatch goods before payment is received. Ownership of the goods will pass to you once we have received payment in full. We cannot accept cheques or cash as payments online. Please note we cannot guarantee the security of data when communicating with Dorma Home via email or fax. Accordingly please do not send us payment information using those mediums.

Our website uses high-level SSL encryption technology, the most advanced security software currently available for online transactions. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously. You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.dormahome.com in your browser address window. A small locked padlock will also appear in the address bar of your browser window.

These services enhance your existing card account against unauthorised use when you shop with us. To use this service, you must first register with the bank or other organisation that issued your card. Once you've registered and created your own private password with your card issuer, you will be prompted automatically at checkout to provide this password each time you make a purchase.

For details of the security measures we employ please read our Privacy Policy & Cookie Policy. Unless we are fraudulent or negligent we will not be liable to you for any losses caused as a result of unauthorised access to the personal and transactional information you provide us with when placing an order.

Product Description and Specifications

We have made every effort to ensure that the goods displayed on this website and in our printed collateral conform to the descriptions and photographs. The colours, specifications, dimensions and descriptions of items on the website and across printed collateral are quoted as accurately as possible. The colours you see will depend on the resolution of your monitor and we cannot therefore guarantee that your monitor's display of any colour will always reflect accurately the colour of the item delivered. We reserve the right from time to time to vary the dimensions, specifications, descriptions and quantities of items displayed on our website without prior notice.


We will deliver the goods you have ordered to the address you give us for delivery at the time you place your order. You will become the owner of the goods at the time of delivery/collection provided we have received payment in full.

To make sure you are completely satisfied with your furniture the delivery team will ask you to sign for your furniture after is has been installed.

For more information on our delivery terms please visit our Delivery Information page.


For our full returns policy please visit our Returns page for further information.

Import Duty

If you order products from our site for delivery outside of Luxembourg, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

Privacy & Cookie Policy

Full details of the information that we collect about you, and how and why we use it are set out in our Privacy Policy & Cookie Policy.

In particular, when you place an order, we collect certain personal and transactional information (e.g. name, address, email address, credit/debit card details) to process your transaction and to send marketing information about similar goods and services.

We may use information we hold about you for the purposes of responding to your enquiries, fulfilling your order and delivering goods to you, sending marketing communications (in the circumstances set out below), maintaining your online account (where relevant) or preventing and detecting fraud. We may also transfer your data to third parties for the purposes of delivering any goods you have ordered to you, fulfilling orders, analysing and profiling data, processing payments and providing customer service. Where you have purchased or enquired about our goods or services, we may provide you with information about similar goods, services or promotional offers. If you do not wish to receive such information please inform us at the time that you provide us with your personal data and contact details. You will also be given the option to opt-out of future communications in each electronic communication. Where you have not previously enquired about, or purchased our products or services, we will not send you information about them unless you have consented to receiving it.

Our Privacy Policy does not encompass sites maintained by other companies, affiliate sites or those sites who redirect to www.dormahome.com. This also relates to sites you access or are redirected to from www.dormahome.com.

Promotions & Discounts

We may, on occasion, make special online discounts and promotional offers. These discounts and offers may be subject to their own specific Terms & Conditions and will be stated on the website.

Our Right To Vary These Terms & Conditions

We have the right to revise and amend these Terms & Conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities.

You will be subject to the policies and Terms & Conditions in force at the time that you order products from us, unless any change to those policies or these Terms & Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms & Conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the Terms & Conditions, unless you notify us to the contrary within seven working days of receipt by you of the products).

Our Details

Dorma Home is a trading name of Dorma Home S.à.r.l.

Registered in Luxembourg: B222945

Registered office: 78 Route de Longwy, L-8080, Bertrange

VAT No. LU30126702

Should you have any further enquiries please contact us on info@dormahome.com.