Delivery Information

Delivery Services

Delivery & Charges

We offer various delivery options based on the type of the items in your basket. We deliver across the whole of Luxembourg as well as specified areas within neighbouring countries Belgium, Germany & France. For these neighbouring countries we have specific delivery terms. Contact Us to get a bespoke quote.

Small Items

Delivery will happen within 3 working days after the order has been made. You will be sent a text message and email the day before the delivery day letting you know that delivery will happen the next day. On the morning of delivery, our delivery partner will send you a text message (to the phone number you gave with your order), to let you know your 1 hour delivery slot. You will have the option to:

  • • Reschedule delivery to a different date
  • • Leave it with a neighbour
  • • Send to a local depot for collection. 

Please note: Delivery will be made to the front door of your house/building but packaging will not be taken away by the carrier.

Small Items Delivery Charge
Order under €50 €6
Orders over €50 Free

 

Small Furniture (e.g. Armchairs, Desks, Coffee Tables, Small Ottomans)

We will reach out to you by email within 2 working days after your order to schedule delivery within the next 2 weeks and advise you of the delivery date directly. You will be given an option at this point to reschedule if the proposed date is not convenient. Delivery will be made to the front door of your house/building.

Delivery fee: €45

Heavy Furniture (e.g. Sofas, Beds)

We will reach out to you by email within 2 working days after your order to schedule delivery within the next 2 weeks and propose a delivery date and time slot for you to confirm (or reschedule if it isn’t convenient). Delivery will be made to the front door of your house/building.

We also offer the option for the delivery to be made to the room of your choice including unboxing and removal of packaging material(if requested). Optional Assembly and Removal service available

Please note: deliveries above the third floor are dependent on access to a lift. Please remember that it's your responsibility as well to check that the items will fit through doors and staircases in their packaging before you place your order.

Delivery fee: €75

International Delivery

Dorma Home partners with selected couriers to deliver to several countries worldwide.

If you live abroad we can arrange for your products to be shipped. Please email us on info@dormahome.com for more information.

If you require any additional information or have any questions regarding deliveries, please Contact Us.